If you see the drive is detected here continue reading. First check the Disk Drives section in the middle window by double-clicking it.On your keyboard, hold the Windows Key ( ) down and press R.If using a USB adapter, try connecting it without the adapter or use a different adapter.įor advanced troubleshooting steps select your operating system:Ĭheck both Device Manager and Disk Management in the Computer Management console:.If using a surge protector or power strip, plug the power adapter directly into the wall outlet instead.(Desktop Drives).No light could indicate the power adapter is not connected to power. Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software, or firmware updates. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. Refer to How to Identify My Intel® Processor, and once you have identified your processor visit our Product Specification Page (ARK) to manually search for your processor and verify its specifications.There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer.If you see the adapter listed only as Intel® HD Graphics without any numerical identifier: We recommend you contact your OEM or motherboard manufacturer for more information on how to access your BIOS settings.Try rebooting the PC into the BIOS and enable integrated graphics.This means the integrated graphics on your system may be disabled.If the Intel Graphics adapter doesn't appear after installing the integrated graphics driver on your system: For the adapter to appear as an Intel Graphics adapter, install an Intel Graphics driver or check directly with your computer manufacturer to determine the graphics controller your computer uses so the proper driver can be installed.This means Windows is working with the pre-loaded generic and basic video drivers.
If you see the adapter listed as Microsoft Basic Display Adapter or Standard VGA adapter:
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